It is our quality policy and promise to all our clients that we will conduct our business in a good professional manner and demonstrate technical competence and reliability while continuously improving and providing a cost-effective service to meet your requirements. For this purpose, we have established and implemented a formal quality system. It is our goal that this commitment to quality will result in complete customer satisfaction throughout our service. This will be achieved by:

• Continual improvement in the effectiveness of the management system.
• Ensuring all staff familiarizes them with the content of the Quality Assurance Manual and complies with the policies, procedures and associated documentation and implement at all times.
• Providing a service built on a well established Quality Management System meeting the requirements of our clients and current regulations / standards.
• Providing accurate and unbiased test results in accordance with the requirement of international or National or Internal or Customer specified test method.
• Undertaking assignments only where it has the required competent staff and equipment, which are calibrated and maintained.
• Continuous improvement in key processes through involvement in applicable PTP, Intra laboratory comparisons between analysts and inter laboratory programs.
• Building staff skills through training and providing career growth opportunities to all employees.
• Improving profitability of company in accordance with guidelines set by shareholders each year.
• Advising the customer, where appropriate, of potential problems detected as a result of Tests or investigation in a timely manner.